Privacy Policy

Quintessentially (UK) Limited ("Quintessentially") is committed to protecting the privacy of our members and any visitors to our website, www.quintessentiallyplatinum.com ("Site"). Please read this privacy promise to understand how we use and protect any information that we collect about you.

This privacy promise is intended to assist you in making informed decisions when using our Site and any services provided through it.


YOUR CONSENT

By visiting our Site and/or registering as one of our members, you consent to us collecting, storing, using and (if applicable) transferring your personal information in accordance with this privacy promise.

If we decide to change our privacy promise, we will post those changes on this page to keep you aware of the way we collect, use and disclose information.


THE INFORMATION WE COLLECT

We may collect and process the following information about you:
(a) information that you provide to us when you register to be a member or fill out forms on the Site;
(b) information that you submit when you place an order for our services (including your name, email address, delivery address, credit or debit card number and expiration date) which we need to process your order and to notify you of your order status;
(c) information about you which you include in any e-mails or letters that you send to us;
(d) information about your usage of the Site; and
(e) information about your computer, which may include your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers (statistical data about' browsing actions and patterns that does not identify any individual).


DISPLAY ADVERTISING AND REMARKETING

Our Site uses a unique tracking code to support Google Display Advertising enabling Google Analytics to collect traffic data by using our cookies. This is in addition to the data collected through the standard Google Analytics implementation allowing the Remarketing feature based on Display Advertising from Google. It is with this feature that we use Remarketing with Google Analytics to advertise online adhering tothe Google Adwords Remarketing Policy and its sensitive category restrictions.
We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimise, and serve advertisements based on your past visits to our Site for 30 days.


OPT-OUT OR CHANGE PREFERENCES OF DISPLAY ADVERTISING AND REMARKETING

Visitors to our Site can opt-out of Google Analytics for Display Advertising and customise Google Display Network ads using the Ads Preferences Manager. In addition, Google Analytics Opt-out Browser Add-on allows you to choose how your data is collected and can be installed direct in your browser.


COOKIES

The Site uses cookies to ensure that you get the most out of the Site and so that we can tailor our services to you. Cookies are small amounts of information in the form of text files which we store on your computer. Cookies allow us to monitor website traffic, improve the Site’s usability and to personalise the content of the Site for you.

We may use an analytics service provider for website traffic analysis and reporting. Analytics service providers generate statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to the Site may be used to create reports about the use of the Site and the analytics service provider will store this information.

In addition, advertisers whose advertisements appear on the Site, and other third parties who use our technology to store or collect data, may use and place cookies on your computer and we have no control over this. Please consult the terms and conditions and/or privacy policies of such third parties to find out how they collect and use your personal data and to establish whether they use cookies and what they may use them for.

A few of the methods that may be used to store or access information already stored on your computer are as follows (although note that subsequent technology and methods may be developed):
Cookies: A cookie is a text file placed on a device when a user visits a website. Cookies can be temporary (e.g. session) or permanent (e.g. persistent). They can also be first party (e.g. placed by us) or third party (e.g. placed by a third party advertiser or ad server).
Flash Cookies: A Flash cookie (or locally shared object) is a data file placed on your device via the Adobe Flash plug-in that may be built-in to or downloaded by you to your device. This can operate across all your browsers
HTML5: HTML5 cookies can be programmed through HTML5 local storage and do not require a plug-in.
ETag or entity tag: An opaque identifier assigned by a web server to a specific version of a resource found at a URL that acts as a form of device identifier.

We use the information collection technologies set out in the table below for the following purposes:

Cookie
Name
Purpose
Type
More information
Google Analytics
__utma
__utmb
__utmc
__utmd
__utmv
__utmz
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Persistent Cookie
Click here for an overview of privacy at Google
Session Cookie
PHPSESSID
This cookie is used by Quintessentially Platinum to identify you as a user between page loads. This allows Quintessentially Platinum to remember certain settings, like which part of the Quintessentially Platinum website you were using before you were asked to sign in or register.
Temporary Session Cookie

This cookie is destroyed each time you close your browser.



YOUR CONSENT TO OUR USE OF COOKIES

You have the right to object to the use of cookies. We provide information about our use of cookies on our Site in this privacy promise and through our cookie information page which is linked in a pop-up banner when you first visit our Site. If you do not change the settings on your internet browser to disable, remove or reject cookies, you are deemed to consent to our use of cookies on our Site. Please note that we are not required to obtain your consent to the use of cookies where storage of, or access to, the information collected by such cookies is strictly necessary for Quintessentially to provide the services that you have requested.

If you do not wish for cookies to be installed on your computer, you can change the settings on your internet browser to disable, remove or reject cookies. For more information about how to do this, you should consult the "Help" section of your browser. In some but not all instances, cookies can be blocked in the future by selecting certain settings. Each browser you use will need to be set separately and you will see that different browsers offer different functionality and options in this regard. Please note that rejecting cookies via your browser may not be effective with regard to HMTL5 and Flash cookies (which are explained in more detail above). For information on disabling Flash cookies, please go to Adobe’s website www.adobe.com.

Each time you revisit our Site your ability to restrict the use of cookies is subject to your browser settings and limitations at the time. Please be aware that if you disable, remove or reject cookies, some parts of our Site will not work and we may not be able to provide you with our services and/or fulfil your orders.


THE WAY YOUR INFORMATION IS USED

We may use your information in the following ways:
(a) to ensure that content from our Site is presented in the most effective manner for you and your computer;
(b) to provide customer service to you in relation to your use of the Site, to deal with enquiries and complaints relating to the use of the Site;
(c) notify you every now and again about important changes to the Site or our services;
(d) to administer, support, improve, optimise and develop our Site;
(e) to enable us to provide concierge and lifestyle services to you and to process your orders for goods and/or services;
(f) for internal marketing and demographic studies to improve the products and services that we provide; and
(g) for security purposes.

We may also use your information to notify you of the latest Quintessentially services and our exciting new offers if you have either requested marketing communications from us, or consented to receive marketing communications when you registered for the Quintessentially service. If you do not want to receive such marketing communications, please tick the appropriate box on the Quintessentially registration page.

We may permit selected third party partners or affiliates of ours to provide you with information about their products and services which may be of interest to you, as long as you have consented to receive marketing communications from our selected third parties for such purposes.

You may opt out from receiving marketing communications at any time by notifying us in writing, contacting us at privacypromise@quintessentially.com or, alternatively, by following the procedure to ‘unsubscribe’ that is specified in any marketing email that you receive.


THIRD PARTY SITES

The Site contains links to websites that are operated by third parties. We do not control and accept no liability or responsibility for those websites and this privacy promise does not apply to those websites. Please consult the terms and conditions and privacy policies of those third party websites to find out how they collect and use your personal data.
Advertisements contained on our Site operate as links to the advertiser’s website and as such any information they collect by virtue of your clicking on that link will be collected and used by the relevant advertiser in accordance with the privacy policy of that advertiser.


WHERE WE STORE YOUR PERSONAL DATA

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers, franchisees or affiliates. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy promise.


HOW WE PROTECT YOUR INFORMATION

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential.
Once we have received your information, appropriate security measures will be adopted to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, you acknowledge that we cannot guarantee the security of data you send over the internet and that you send your information at your own risk.
Your information will only be held for a reasonable period or as long as the law requires or permits.


DISCLOSURE OF YOUR INFORMATION

We may disclose your personal information to any member of our group of companies (which includes any of our subsidiaries).

We may also disclose your personal information:
(i) to our affiliates, franchisees, suppliers, delivery companies, customers with whom we have contracted to provide services to you and other third parties to whom disclosure is necessary to enable us to process your orders and provide you with any service to which you have subscribed via the Site;
(ii) where required to do so by law or court order;
(iii) upon the sale of the business (in which case personal data of our customers will be one of the transferred assets); and (iv) to any person to whom disclosure is necessary to enable us to enforce our rights under this privacy promise or under our Terms and Conditions.

Other than as expressly set out in this privacy promise or as otherwise required or permitted by law, we will not share, sell or distribute any of the information you provide to us without your consent.


ACCESSING YOUR INFORMATION

You may at any time request access to your personal data by contacting us using the contact details set out below. We reserve the right to ask you for proof of your identity and to charge you a fee of ten pounds sterling (£10) to meet our costs in granting any data access request you make.


CONTACTING US

Quintessentially (UK) Limited of 29 Portland Place, London, United Kingdom, W1B 1QB is your data controller in relation to any personal data that you provide to us. If you wish to know what information we hold about you or if you have any queries about this privacy promise, our Site practices or your personal dealing with this Site, you can contact our nominated representative for dealing with data protection issues, who can be contacted at privacypromise@quintessentially.com.

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